Refund policy

At Xeline, we want you to love your fragrance. If you receive a damaged, incorrect, or defective product, please contact us within 3 days of delivery at +92 339 0397524 or  xelinestores@gmail.com with your order number and photos of the issue, and we will arrange a replacement or refund.

Due to the nature of fragrance products, we do not accept returns or exchanges for opened or used items, or for change of mind, for hygiene and safety reasons.

For Cash on Delivery (COD) orders, refunds for approved claims will be processed via bank transfer or JazzCash/Easypaisa within 7-10 business days.

If your order has not arrived within the expected delivery window, please reach out to us and we will investigate with our courier partner.